Pops was a spur of the moment "pop in". I was meeting a friend for some munchies and drinks and it had tables outside and was right in front of you when you leave South Station. I had heard good things about their happy hour specials as well as their bar menu so we thought we should try it out.
We ordered the Margherita flatbread, the street cart fries with cheese and bechamel (sans duck confit), the rice balls, and the stuffed mushrooms.$11 for a flatbread smaller than a salad plate, unacceptable but for half the price, it was worth trying out. We also had ordered dessert and it was delicious but I cannot remember exactly what it was so I will not bore you with those details.
The food was amazing but the drinks small, weak (not properly made), and expensive. The worst part, we received our bill and none of the appetizers were half off. We spoke up to our waitress, who seemed less than cordial, and she said the discount is placed when you receive your bill and not when the bill was started. So in other words, we were checking out after the happy hour times were over and therefore had to pay full price. And the fries were the same price even without the duck confit - really?! Fries and cheese sauce!!!? I have NEVER in my life heard this before and found it extremely unprofessional as well as not very well marked on the menu or told to us.
The next day I emailed a complaint to the owner of the restaurant and called to leave a message. After 5 days and another message from me later, he finally emailed me back and asked for my address. No apologies, no explanation. Just that he had received my email and wanted to send me something to help fix the situation. After a few days later I received a $15 gift certificate to the restaurant. Nice gesture but it fell very short of my expectations given that our bill that night had been roughly $100 that night.
I give Pops 3 hearts - outside seating and good food but crappy customer service and small, expensive drinks.
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